Department of Services

Strategy-to-execution model for a government agency

Context

Like many government departments, the Department of Services is impacted by a complex mix of threats, opportunities, legacy services, regulation and rapidly changing policies. The response is often fragmented, leading to a disconnect between strategies, operating models, and the portfolio of programs.

The process

Change starts with a deep understanding of the current situation. With this understanding, the organisation can start to make changes which align it’s efforts with it’s strategic goals. And finally, the process is made more sustainable through the adoption of tools to manage the execution of strategy.

Discovery & data collection

Eliciting current needs and perceptions from audiences in the organisation
Collecting data from reports, implicit knowledge, and operational documents
Assembling this information into a model reflecting the current strategy-to-execution framework

Creating the info model

Applying the standard strategy-to-execution framework to the current operating model, defining the most important aspects of this that need to change for the organisation to achieve it’s goals.

Focus & storyline

Using the needs and outcomes identified earlier, pick a storyline though the data model to focus on, and render this in a visual format.

Support the strategy team in evangelising the new framework through the integration of the visual into the software platform, which enables the team to work with real-time data and insights.